Returns & Exchanges

February 2021

In light of the Ontario province-wide shutdown which ran from December 26, 2020 to February 15, 2021. Gadsby's is extending our return policy for items purchased in-store. If your item was received as a Christmas Gift or purchased at regular price on or after November 26th, we will accept merchandise for exchange or store credit up until February 27, 2021 in accordance with the terms below.

items purchased at regular price

Refund or straight exchange for correct size within 10 days of purchase.

Store credit issued up to 30 days from purchase.

No return or exchange accepted of intimate apparel and gourrmet products.

Restocking fee may apply if item appears to have been worn.

Defective product may be returned within 1 year for exchange or store credit upon inspection.

Some exceptions may apply.

If a return must be shipped, please call the phone number on your receipt and a signed return authorization form will be sent to you to include with your shipment. Return shipping costs are the responsibility of the client.

USA Customers Please Note: Items taken or delivered to the USA are all FINAL Sale. Returns shipped from the USA into Canada will not be accepted under any condition. If a shipment is attempted, it will be returned to sender at your expense. Due to cross-border fees and restrictions, we cannot accept returns which are shipped from the USA into Canada. We are sorry if this causes any inconvenience.

Items purchased at sale price

Discounted items are FINAL SALE.


Christmas Gifts

Items may be exchanged for correct size or store credit for up to 10 store opening days following Christmas, with a valid Gift Receipt or the Original Receipt Number.

Gadsby’s will not be obligated to accept gift returns or exchanges after the 10th of January following Christmas or which were purchased more than 30 days before Christmas, except if allowed under standard return policy for regular priced items.